14th March 2022

City Fibre - Multiple Off-Net Leased Line service impacted

Description: Major Incident - Multiple Off-Net Leased Line service impacted

Current Impact: 40+ Vodafone off-net customers impacted

Incident Start Time: 2022-03-14 15:05:40

Major Incident Raised: 2022-03-14 15:38:34

Major Incident Manager: Stephen Martin

Completed Actions: -P1 incident raised

  • MI Team engaged
  • MI process invoked

Current Action Plan: CityFibre Major Incident Team have been engaged and assessed the impact and we have identified 45 customers impacted across our estate. The linkage seems to be on a Core Line provided by Vodafone and they have been engaged to investigate.

Vodafone have escalated to the 2nd Line Support Team and the Major Incident Team will escalate into Vodafone in parallel.

Next Update: 16:30 14/03/2022 15:43 We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis.

We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible.

We will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.